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ManageEngine Firewall Analyzer :: User Guide
137
Zoho Corp.
Alerts Administration
Select the Alerts tab to see the list of alerts triggered. By default, the Alerts tab lists all
the alerts triggered so far. The triggered alerts can be administered by the users of
Firewall Analyzer application.
This topic explains the following sub-topics of alert administration.
• All Alerts
• Administering Alerts
• Alert Actions
• My Alerts
The administrator or operator can keep track of the actions taken on a particular alert.
The actions are:
• The user can add a note or view the note(s) added by other users.
• The users can view the complete history of actions and notes on the alert but
will not be able to modify the contents.
• The administrator can assign an alert to operator user.
• The operator can assign the alert to another operator user.
• The assigned user can remediate the alert and add the notes.
• The administrator only can delete the alerts which are not required any
longer.
The All Alerts list shows the following:
Alert
Profile
- the alert profile which triggered the alert.
Generated
Time
- the time stamp of the alert.
Device
- the host which triggered the alert.
Priority
- the alert priority (high, medium, low) which was set as per requirement at
the alert profile creation time.
Status
- the status of the alert notification, if any notification is configured.
Alert
Owner
- the Firewall Analyzer application user assigned as owner to remediate the
triggered alert
Action
- the action by the user on the alert, to add or view notes on the alert and
delete the alert.
Administering Alerts
Clicking on each alert profile would display the details of the alert and the details of the
alert profile which triggered the alert.
- Table of Contents 2
- Introduction 6
- About Firewall Analyzer 7
- Release Notes 8
- Supported Firewalls 10
- Installation and Setup 13
- Prerequisites 17
- Installing and Uninstalling 19
- Starting and Shutting Down 21
- Accessing the Web Client 24
- License Information 25
- Getting Started 26
- Using the Dashboard 27
- Using the Sub Tab 33
- Dashboard View Customization 37
- Firewall Analyzer Reports 39
- Firewall Reports 40
- Application Reports 46
- Traffic Reports 48
- Protocol Usage Reports 50
- Web Usage Reports 53
- Mail Usage Reports 56
- FTP Usage Reports 58
- Telnet Usage Reports 61
- Event Summary Reports 63
- VPN Reports 65
- Firewall Rules Report 69
- Inbound Outbound Reports 71
- Intranet Reports 73
- Internet Reports 75
- Security Reports 79
- Virus Reports 81
- Attack Reports 84
- Spam Reports 87
- Admin Reports 89
- URL Categories Reports 91
- Proxy Reports 100
- Live Reports 101
- Top Talkers 106
- Website Details 108
- Proxy Usage 110
- Trend Reports 114
- Protocol Trend Reports 115
- Traffic Trend Reports 116
- Event Trend Reports 117
- VPN Trend Reports 118
- Custom Reports 120
- Setting Log Filters 123
- Using Advanced Search 126
- Notifications 129
- Viewing Alerts 137
- Alerts Administration 138
- System Settings 140
- Simulating Firewall Logs 142
- Managing Syslog Servers 145
- Managing LEA Servers 146
- Managing Alert Profiles 148
- Configuring DNS Resolution 150
- DHCP/Proxy Logs 152
- Importing Log Files 157
- Viewing Device Details 161
- Archiving Log Files 162
- Unused Rules 165
- Ubuntu 9.1.10 175
- Fedora 12 175
- OpenSuSE 11.2 175
- CentOS 5.5 175
- Scheduling Reports 178
- Working Hour Configuration 180
- Report View Customization 181
- Admin Settings 184
- Setting up Intranets 187
- Adding Different Users 188
- Setting up the Mail Server 193
- Viewing Server Diagnostics 201
- Accessing the Database 202
- Devices 203
- SMS Settings 205
- Changing Account Settings 207
- Configuring Firewalls 208
- Concentrator 217
- Option 1 222
- Option 2 223
- Run ISA Management Console 229
- Configuring CyberGuard 230
- Configuring Cyberoam 231
- Configuring Snort 239
- Appliances 241
- Configuring Juniper Devices 242
- Configuring 3Com 246
- Configuring IPCop Firewalls 251
- Configure Proxy Server 252
- Tips and Tricks 255
- Troubleshooting Tips 267
- Other Tools and Utilities 273
- Configuring MSSQL Database 275
- Collector Server 301
- Using Ask ME 307
- Contacting Technical Support 308
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